SAM Managed Service
SAM was created to provide a range of ITSO Smart Ticketing Managed Services for our Members through pooling expertise, exploiting procurement efficiencies and economies of scale, to deliver the very best schemes for Members and their Customers.
Our Managed Services
The SAM Managed Service has developed for our Members over the last 8 years to help them deliver smart and integrated ticketing. In its simplest form, the SAM Managed Service is a series of 8 individual support Packages which can be combined to provide a complete end-to-end managed service for smart and integrated ticketing, tailored to meet the needs of an individual SAM Member.
Each Package is designed to support a specific Scheme requirement using both our own experience, and Member feedback gained through a series of internal Member workshops and meetings in 2016. This feedback led to the development of the current 8 Packages for the period April 2017 – March 2023.
As a SAM Member, when purchasing a Managed Service Package from us, you are not just getting access to the software from our Supplier partners, but the support of a team dedicated to ensuring you can get the best out of your integrated smart system – however large or small that may be.
Our Packages
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AMS-HOPS Package
The AMS-HOPS Package forms the foundation of SAM’s Managed Service, in providing a fully managed, dependable back office AMS-HOPS system able to support a wide range of Smart Ticketing Schemes from basic Entitlement Schemes to the most complex of Commercial Schemes.
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ISAM Management Package
The ISAM Management Package can be added to the AMS-HOPS Package and provides a fully managed solution for All Members who either seek to host ISAMS for small to medium sized Operators within their AMS-HOPS partition, or who seek to have their own ISAMs managed within their own AMS-HOPS.
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Customer Relations Management (CRM) Package
Together with the AMS-HOPS Package, the CRM Package forms the foundation of SAM’s Managed Service. It offers Members a fully managed, dependable back office system for managing customers, with the ability to support a range of Smart Ticketing Schemes from a standard Concessionary Entitlement Scheme to the most complex of Commercial Schemes.
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SAM Contact Centre Package
The SAM Contact Centre & Payment Support Package is available to Members who receive the CRM Package and is built around SAM’s experience gained over the last 8 years in customer and payment support. This Package provides a customer facing contact centre service to receive, process and resolve customer letters, phone calls and emails.
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Payment Support Package
DescriptionThe SAM Contact Centre & Payment Support Package is available to Members who receive the CRM Package and is built around SAM’s experience gained over the last 8 years in customer and payment support. This Package provides a customer facing contact centre service to receive, process and resolve customer letters, phone calls and emails. goes here
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Operator Support Package
The Operator Management Support Package is a service available to all Members who seek to provide ongoing support to Operators in delivering Smart Ticketing Schemes and ensuring that they get best value from their ticketing equipment (whether supplied by a third party or purchased directly).
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Electronic Payment (ePurse) Package
The Electronic Payment (ePurse) Package offers SAM Members the opportunity to access an ePurse service as part of a single simple Order Proforma, removing the need for a separate procurement/call off.
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Commercial Web Portal Package
The Commercial Web Portal Package provides Members with fully functional, custom branded web portal capable of performing a full range of Customer and Product related services for both ENCTS, Commercial and Scholars Cards and Products.
Join SAM
As a SAM Member, you'll gain access to a thriving community of like-minded organisations who share your passion and drive. Members can access our Manage Services and National procurement framework and attend Member events that share best practices and open doors to new collaborations as well as exclusive workshops and resources that enhance your skills and knowledge.