Smart ticketing in the north: What do passengers think?
May-16
Research into the existing transport landscape in the Transport for the North region. Interviews, surveys and group discussions to develop an understanding of frequency of travel, mode of travel, push and pull factors surrounding transport modes and attitudes towards smart ticketing technology.
Smart ticketing in Brighton: What do passengers think?
Oct-16
Research into the introduction of a new smartcard system in Brighton, 2016. Focus on driver and passenger responses, to ascertain how driver and passenger experiences with the new system have impacted their satisfaction and use of Brighton bus services on the whole.
Smart ticketing in Norfolk: what do passengers think?
Mar-15
Research into how passenger opinions on smart ticketing has changed with increased use. Focused on rail commuters in south-east England, who will soon have access to smart ticketing. Intended to develop understanding of passenger demands and expectations. Utilised group discussions, face-to-face interviews and workshops.