Using smartcards on rail in the south east of England: what do passengers want?
Jan-2016
Research into how passenger opinions on smart ticketing has changed with increased use. Focused on rail commuters in south-east England, who will soon have access to smart ticketing. Intended to develop understanding of passenger demands and expectations. Utilised group discussions, face-to-face interviews and workshops.
Contactless Transit - Implementation in the UK
Jun-2019
Report concerning the implementation of EMV contactless ticketing in 2017 as part of the Contactless Transit Framework. Makes use of data from transport operators and stakeholders from relevant companies and government bodies.
The Impact of Congestion on Bus Passengers
May-2016
Study into the impacts of trafffic congestion on bus transport. Highlights increasing bus journey times as catylysts for increasing air pollution, traffic congestion and declining city centres. Suggests setting bus speed targets, increasing management and planning in transport policy, prioritising buses on road networks, decrease dwell times at bus stops and improving advocacy for bus services and passengers.
Smart ticketing in Brighton: What do passengers think?
Oct-2016
Research into the introduction of a new smartcard system in Brighton, 2016. Focus on driver and passenger responses, to ascertain how driver and passenger experiences with the new system have impacted their satisfaction and use of Brighton bus services on the whole.
Smart ticketing in Norfolk: what do passengers think?
Mar-2015
Research into how passenger opinions on smart ticketing has changed with increased use. Focused on rail commuters in south-east England, who will soon have access to smart ticketing. Intended to develop understanding of passenger demands and expectations. Utilised group discussions, face-to-face interviews and workshops.