Smart ticketing in Brighton: What do passengers think?
Oct-16
Research into the introduction of a new smartcard system in Brighton, 2016. Focus on driver and passenger responses, to ascertain how driver and passenger experiences with the new system have impacted their satisfaction and use of Brighton bus services on the whole.
Smart ticketing in Norfolk: what do passengers think?
Mar-15
Research into how passenger opinions on smart ticketing has changed with increased use. Focused on rail commuters in south-east England, who will soon have access to smart ticketing. Intended to develop understanding of passenger demands and expectations. Utilised group discussions, face-to-face interviews and workshops.
A less-than-ideal journey: the introduction of commercial smart ticketing for local bus services in England
May-25
Investigation based on interviews with 61 key stakeholders into issues that arose during attempts to produce a national smart ticketing policy. Highlights governments lack of direction when drawing a balance between the development of a national policy and maintaining a "light touch" approach to transport strategy.
Integrated smartcard solutions: do people want one card for all their services?
Jun-15
Investigaton into passenger attitudes towards the implementation of smartcards during the "Yorcard" pilot project, occuring 2008-2010 in the South Yorkshire Metropolitan Area. Contemplates idea of a single smartcard for national/international transport payments.